Frequently Asked Questions

Cancellation Policy

A certain percentage of the total price of accommodation will be charged. If the reservation is canceled the day before the intended check-in day: 20%. If the reservation is canceled on the intended check-in day: 80%. If no notice is received of cancellation: 100%. Notes: Special deals offered online may have a different cancellation policy. Please find out.

Check-in/Check-out Times

You can check in any time after 3:00 p.m. and stay until 11:00 a.m. on the day of departure. Notes: Some deals may have different check-in/check-out times. Please find out when you make a reservation.


There is no curfew, but if you are going to arrive later than your intended time, please let the front desk know.

Luggage Storage and Shipping Services

[Luggage Storage]
(Before check-in/after check-out)
If you want to leave your luggage with us before check-in or after check-out, we are happy to hold it at the front desk.
(Before arrival)
If you want to ship your luggage to our hotel before arrival, send it to the address below after making a room reservation. We will keep it for you until you arrive.
*Make sure that you write your check-in date and the names of all the people who are going to stay with us. Please note that we cannot accept cash, valuables, or anything that needs to be refrigerated.
Address: c/o Sapporo View Hotel Oodori Kouen Front Desk
8-chome Odori Nishi Chuo-ku Sapporo-shi, Hokkaido 060-0042 Japan
(Write the name of the person who has made the room reservation.)
Tel. 011-261-0111

【Delivery service】
If you want to ship a package from our hotel, delivery service is available at the bell desk on the 1st floor.

Parking Lots

We have indoor parking (3rd basement floor) for about 50 vehicles for 2,000 yen/night. Height limit: 2.1 m *No reservation is required.

Internet Service

We provide all the guest rooms with free Wi-Fi for you to connect to the Internet through your wireless LAN devices.

Smoking and Non-smoking Rooms

We have smoking and non-smoking guest rooms on separate floors. We also have a smoking room on the 1st floor, which is open for 24 hours.

Do you have a wheelchair available?

Yes. We have wheelchairs available to use only inside our hotel. The number is limited. We advise that you make a reservation in advance.

Online Booking