Frequently Asked Questions

Cancellation Policy

If no notice is received of cancellation, 100% of the total price of accommodation will be charged. Notes: Special deals offered online may have a different cancellation policy. Please find out.

Check-in/Check-out Times

You can check in any time after 2:00 p.m. and stay until 11:00 a.m. on the day of departure. Notes: Some deals may have different check-in/check-out times. Please find out when you make a reservation.


There is no curfew, but if you are going to arrive later than your intended time, please let the front desk know.

Luggage Storage and Shipping Services

[Luggage Storage] (Luggage storage before check-in/after check-out) If you want to leave your luggage with us before check-in or after check-out, we are happy to hold it at the bell desk on the 1st floor. [Luggage storage before arrival] If you want to ship your luggage to our hotel before arrival, send it to the address below after making a room reservation. We will keep it for you until you arrive. *Make sure that you write your check-in date and the names of all the people who are going to stay with us. Please note that we cannot accept cash, valuables, or anything that needs to be refrigerated. Address: c/o Akita View Hotel Front Desk 2-6-1 Naka-dori Akita-city Akita Prefecture 010-0001 Japan Tel. 018-832-1111 【Delivery service】 If you want to ship a package from our hotel, delivery service is available at the front desk on the 1st floor. Shipping boxes can be purchased.

Parking Lots

Please use an Akita municipal parking facility Business Hours: 7:00 a.m. - 10:30 p.m. Height Limit: 2 meters Ask for a complimentary parking ticket per night at the front desk. The ticket is for parking between 4:00 p.m. and 10:30 a.m. the next day. If you want to enter or leave the facility during non-business hours, please use the Repark Akita Hirokoji. Ask for a complimentary parking ticket per night at the front desk. Business Hours: Open 24 hours The ticket is for parking between 7:00 p.m. and 10:00 a.m. the next day. Parking Fees [Akita Municipal Parking Facility] 200 yen for the first hour. 100 yen is added every 30 minutes. [Repark Akita Hirokoji] 100 yen for every 30 minutes between 8:00 a.m. and 8:00 p.m. and 100 yen for every 60 minutes between 8:00 p.m. and 8:00 a.m. the next day.

Internet Service

We provide all the guest rooms with free Wi-Fi for you to connect to the Internet through your wireless LAN devices. We also provide a software to install a wireless LAN for free of charge. Just contact us.

Online Booking